Before you are fully able to use your account, we need to verify your details. We’ve tried to do this automatically but have been unable to. This may be because some of your personal details have recently changed.

To confirm your identify, please send us the documents outlined below to:

Choices by SLA, Dundas House, 20 Brandon Street, Edinburgh, EH3 5PP

We require these documents within 30 days from the start of your application. If we have not heard from you by then we will close your ISA account and, where applicable, will refund your money.

Please provided one of any certified government issued documents from List 1.

If you are unable to provide any documents from List 1 then one item is required from List 2 as evidence of name and one item from List 3 as evidence of address.

List 1 - Government issued with photo List 2 - Government issued without a photo List 3 - Secondary Supporting document
  • Unexpired passport
  • Unexpired UK driving licence photo card (can be provisional)
  • EEA or Switzerland national identity card
  • Unexpired UK old style driving licence (not provisional)
  • Evidence of entitlement to state / local authority benefit
  • Evidence of entitlement to tax credit*
  • Evidence of entitlement to pension from the DWP
  • Evidence of entitlement to educational loan / grant
  • Evidence of entitlement to other government / local authority grant
  • HMRC (Inland Revenue) coding / assessment / statement / tax credit (P60's/P45's not acceptable)
  • Armed forces card
  • Council tax bill / demand letter
  • Bank or Credit card statement
  • UCAS letter (student's only)
  • Local council rent card or tenancy agreement
  • HMRC (Inland Revenue) correspondence including name, address & permanent NI number
  • Utility bill (not mobile phone, satellite / cable TV) **
  • Confirmation from work/school / college / university / care institution confirming name, address and details of employment / student / residence status (students only)

* Must be the most recently issued document and less than 12 months old
** Must be the most recently issued document. Preference is within 3 months.


Bank Verification:

  • Original paper bank statement for the bank account you are making payments from. The bank statement must contain your address and not be printed from the internet and not more than 3 months old.


  • Bank statement printed at branch containing teller/branch stamp, this must include name, address, sort code and account number and not more than 3 months old.


  • A voided cheque for the bank account you are making payments from

We know these documents are important to you so we’re happy to accept a copy that’s been certified. This needs to be by an appropriate person. Here is a list of appropriate persons:

  • An officer of a regulated financial institution incorporated in a Low
  • Risk country
  • Embassy/Consulate official
  • Notary Public
  • Solicitor, barrister or lawyer
  • Police Superintendent
  • Certified Accountant practicing in equivalent jurisdictions

They need to write the following on the copy; their full name, date, profession, signature and confirmation that they have seen the original document.

If you have any problems

If you have any problems with this then please don’t hesitate to get in touch as we want to get you up and running as quickly as possible. You can reach us on 0131 245 3966, call charges will vary or by email at Remember not to include personal details like account numbers or financial data.